How can we help?

What to include

Support is much faster when the first message already has what we need. Please tell us:

• The name of the game.
• Your device model, for example iPhone 15 or Samsung Galaxy S24.
• Your operating system version, for example iOS 18.2 or Android 15.
• What happened, and what you expected to happen instead.
• If something failed at a specific moment, roughly when it happened and how often it repeats.

Please do not send passwords or payment card details. We never need them, and we will never ask for them.

Purchases and refunds

Purchases in our games are processed by Apple and by Google, not by us. They are the merchants of record, which means refunds are theirs to grant and we cannot issue one on their behalf.

Request a refund directly:

• On iOS and iPadOS, at reportaproblem.apple.com.
• On Android, through Google Play's refund request form.

If a purchase was charged but never arrived in the game, write to us. That is a delivery problem rather than a refund question, and it is ours to fix.

Privacy and your data

To request deletion of the data our games collect, or to withdraw consent to personalised advertising, see the data deletion section of our Privacy Policy. It explains what to send and how long we take.

You can change your advertising choices at any time from inside each game, in Settings, without contacting us.

Press and business

Support is for players. For press, partnership or business enquiries, write to hello@malviqstudios.com instead, which reaches a different team.